Return & Refund Policy

This policy applies any products purchased directly from Sugar Leopard through our website, other online platforms, public market events or similar in-person transactions, in any manner. 

All Sales Final — Hygiene Reasons

All refunds and/or returns are handled on a case-by-case basis at the discretion of Sugar Leopard. Please accurately measure before purchase, returns will not be accepted for sizing issues. It is the customer’s responsibility to order their correct size. Please measure carefully.

For hygiene reasons and the nature of handmade press-on nails, all sales are final.

Sugar Leopard does not accept returns or offer refunds, exchanges, cancellations, or remakes for customer ordering mistakes or changes of mind. This includes choosing the wrong size, style, design, shape, length, or color, measuring incorrectly, entering an incorrect or incomplete shipping address, or deciding that you no longer want the item. Address-related delivery problems are covered by the shipping-address terms below. Returns will not be accepted unless pre-approved by the seller. Please do not return packages without approval.

Customers are responsible for reviewing the product description, sizing information, selected options, and complete shipping address before completing a purchase.

Returns and refunds are limited to the Sugar Leopard error-resolution process below and circumstances where applicable law requires them. If we send an incorrect item, our standard resolution is replacement after return and verification. If the correct item is unavailable, we will refund the original payment method as described below.

Sugar Leopard reserves the right to decline requests that are not covered by this policy or required by applicable law. 

Normal wear, damage during courier/delivery handling/shipment, lost nails or pieces, and damage caused by misuse, alteration, or incorrect application, removal, or storage are not grounds for a return. These exclusions do not limit our obligations under an express product promise, our incorrect-item process, or rights that cannot lawfully be waived.

Hygiene — Opened or Handled Products

You may open the outer delivery box or mailer to inspect what arrived. Please check the visible products against your order before opening the individual container holding the nail set or the application kit. 

The nail-set container and application-kit container must remain unopened for a return under our standard incorrect-item process.

For hygiene reasons and the nature of handmade press-on nails, all sales are final.

Products are also ineligible for our standard return process if they have adhesive or glue residue, visible wear, stains, scratches, contamination, missing packaging, missing application items, missing accessories, or missing bundle items. These exclusions do not limit any remedy required by applicable law.

Unopened items remain subject to our final-sale policy; unopened condition does not create a right to return.

If you discover an error such as receiving something other than what is shown on the order after opening the outer mailer, contact us promptly and do not use or alter its contents. Any legally required remedy remains available. Do not mail an item back without contacting us for instructions.

AS IS — Implied Warranties

All nail sets sold by Sugar Leopard are handmade and thus by nature may contain or have imperfections. Images shown are for reference and are not the exact same nail set you will receive

TO THE EXTENT PERMITTED BY APPLICABLE LAW, OUR PRODUCTS ARE SOLD “AS IS” AND “WITH ALL FAULTS.” SUGAR LEOPARD DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. 

Some states do not allow these exclusions. Where an exclusion is prohibited, the applicable implied warranties remain in effect. This disclaimer does not override express product descriptions or promises, any written warranty that legally prevents this exclusion, or rights that cannot be waived.

Contact Us

Submit the form on our website’s Contact Us page with Return Inquiry as the subject. Include your order number and contact information used when submitting the order, a description of the problem, and clear photographs if available. We will reply by email.

Please report an incorrect item, missing component within 48 hours after delivery. Requests submitted later may be declined under this policy, except where applicable law requires a review or remedy. This window does not limit rights for issues that could not reasonably be discovered within 48 hours or any other rights that cannot legally be waived. Contact us for instructions before mailing an ordinary return.

Incorrect Item Received

If Sugar Leopard supplies a different set or size from the one you purchased according to the original order, our standard resolution is to provide the correct item after receiving and verifying the incorrect item.

For an incorrect set whose individual product containers remain unopened, we will provide return instructions and a return address. Customers are responsible for shipping costs for any purchase(s). Return the complete set and its included application kit in their unopened individual containers, with the contents unused and unaltered. Opening the outer delivery box or mailer does not disqualify an otherwise eligible return. Sugar Leopard pays the return and replacement shipping costs for our error. If an individual product container was opened before you discovered the error, contact us for review under the hygiene section above; this does not remove any remedy required by applicable law.

Once the return is verified:

• If the correct set is available: We will ship it within the next 10 business days and provide tracking.

• If the correct set is out of stock: We will issue a refund to your original payment method when verification is completed. If that payment method is confirmed unable to receive the refund you may be eligible for store credit.

If we cannot ship an available replacement within the stated period, we will attempt to contact you for a notification of delay/extension or a refund. Where applicable law entitles you to a different remedy, including a refund, that right takes precedence over our standard replacement process.

We inspect and photograph all products and sets for defects before shipment. If a defect was missed, becomes apparent later, or an item is missing or materially different from its description, contact us promptly after discovery. We will review the information and provide any remedy required by applicable consumer or warranty law.

We do not provide an additional voluntary product warranty. Our review will account for any valid warranty exclusion above and any rights that cannot be waived. 

Refund Amounts and Processing

Refunds for an incorrect item that cannot be replaced include the amount actually paid for that item, applicable sales tax, and original shipping charges attributable to it.

We will confirm when a refund is issued. Your bank, card issuer, or payment provider may need additional time to process and post it. That posting time is separate from Sugar Leopard’s obligation to issue the refund on time.

If the original payment method is confirmed unable to receive the refund, Sugar Leopard will issue store credit equal to the amount due where permitted by applicable law applicable law requires a monetary refund.

An expired, replaced, or canceled card does not automatically prevent a refund; your bank may route the funds to you. Contact your bank or payment provider if a refund has been issued but has not reached you.

Shipping, Transit Risk & Carrier Claims

Customers pay normal outbound shipping unless a promotion provides otherwise. Original shipping charges are generally nonrefundable after proper shipment, except for the refunds described above or when required by law.

We inspect products before shipment. To the extent permitted by applicable law, website orders are shipment contracts: risk of loss or damage passes to you once we properly hand your order to the carrier, addressed to the shipping address you supplied, adequately packaged, and matching your purchase. Any address correction we confirmed before shipment forms part of the address you supplied. We will attempt to notify you of shipment and provide tracking. 

After that transfer, Sugar Leopard does not provide refunds or replacements for carrier-caused loss, damage, delay, or failed delivery, except as required by law or expressly included shipping protection. These claims must be pursued through the carrier or applicable shipping insurer, subject to their terms, evidence requirements, and deadlines. Carrier reimbursement is not guaranteed.

Retain the packaging and available evidence. If the carrier requires the sender to file, or you need shipping documents, submit our Contact Us form with Return Inquiry as the subject. We will provide reasonable assistance and submit sender-only claims. Any claim proceeds we receive for your loss will be passed on to you to the extent you have not already been compensated for that loss.

Incorrect or Incomplete Shipping Addresses

Customers must provide a complete and accurate shipping address, including any required apartment or unit number. If you notice an error, contact us immediately through the Contact Us form with Return Inquiry as the subject. An address change takes effect only when we confirm the updated shipping address; changes after shipment may not be possible.

Sugar Leopard does not issue refunds or provide free replacements for loss, mis-delivery, delay, or nondelivery caused by an incorrect or incomplete address supplied by the customer, except where required by applicable law. This applies when we ship to the address you supplied, including any correction we confirmed before shipment.

If the parcel is returned to us, we will contact you to arrange reshipment to a corrected address. You are responsible for the additional shipping charges caused by your address error.

Orders Not Shipped on Time

Unless a shorter shipment period is stated for your purchase, orders will ship within 30 calendar days of the order date. Creating a shipping label alone does not count as shipment.

Refunds required under the FTC’s shipment-delay rules will be issued within 7 working days after the right to the refund arises for ordinary third-party payment methods. A fully canceled, unshipped order receives a full refund, including shipping and tax. Partial cancellations include all amounts required by law.

Market & Pop-Up Purchases

The final-sale terms above apply to pop-up purchases, subject to any applicable statutory cancellation right. All sales are final. We kindly remind you that all sets are handmade and by nature are not eligible for returns. 

Your Legal Rights

Nothing in this policy excludes or limits rights or remedies that cannot be waived under applicable law. Any mandatory cancellation, refund, warranty, or other consumer protection takes precedence over conflicting policy terms.

For our verification and replacement timelines, business days are Monday through Friday, excluding U.S. federal holidays. Statutory time periods are counted as required by the applicable law.