Shipping Policy

Shipping Rates and Availability

Available shipping methods, delivery estimates, and shipping charges are displayed at checkout before payment is submitted. Rates may vary by destination, package size, carrier, and promotions. The rate shown in your order confirmation applies to your order unless an adjustment is required by us or by law. The customer is responsible for shipping and fees related to shipping. Currently serving applicable US addresses reachable by the delivery party.

Processing and Shipment

After an order is accepted and payment is processed, Sugar Leopard inspects the products, prepares the package, documents packing and the hand-off to the carrier.

Unless a shorter shipment period is stated on the product page, at checkout, or in your order confirmation, orders will ship within 30 calendar days of the order date. A package is considered shipped when it is physically handed to the carrier/courier or dropped off at designated point set by the carrier/courier.

If we cannot ship within the applicable period, we will provide the delay notice and options required by law, which may include agreeing to a revised shipment date or canceling the unshipped merchandise for a refund.

Delivery and Tracking

Delivery dates and transit times are estimates. Transit time begins after the carrier receives the package and does not include processing time.

We will attempt to send available tracking information to the email address provided with your order when available. Carrier delays, weather, transportation interruptions, service disruptions, holidays, and other events outside our reasonable control may affect delivery.

Address Responsibility

Customers are responsible for providing a complete and accurate shipping address, including any apartment, suite, or unit number. Contact us immediately through the website Contact Us form if an address needs to be corrected. An address change is effective only after Sugar Leopard confirms it before carrier handoff.

Sugar Leopard does not issue refunds or provide free replacements for loss, inaccurate delivery, delay, or nondelivery caused by an incorrect or incomplete address supplied by the customer, except where required by law. If a parcel is returned to us, you are responsible for additional shipping charges to reship it to a corrected address.

Carrier Handoff and Delivery Problems

To the extent permitted by law, risk of loss or damage passes to the customer when Sugar Leopard properly packages the order and physically hands it to the carrier. After carrier handoff, Sugar Leopard does not provide refunds or replacements for carrier-caused loss, damage, delay, or missed delivery, wrong delivery. except where required by law, caused by a Sugar Leopard fulfillment or packaging error, or covered by shipping protection expressly included with the order.

If tracking shows delivery but you cannot locate the package, contact the carrier promptly and keep the packaging, labels, photographs, and other evidence. If the carrier requires Sugar Leopard to submit a sender-only claim, contact us through the website Contact Us form. Carrier reimbursement is not guaranteed.

Damaged, Missing, or Incorrect Items

Inspect the outer delivery package and compare the visible products with your order before opening the individual nail-set or application-kit container.

Report an incorrect item within 48hrs of delivery. For return-related requests, use Return Inquiry as the subject. Include your order number, the contact information used for the order, a description of the issue, and photographs if available. Keep all packaging and do not mail anything back without instructions.

Hygiene restrictions, return conditions, replacement procedures, and refund terms are provided in the Return & Refund Policy.

*All refunds and/or returns are handled on a case by case basis and at the discretion of sugar leopard.

Shipping Refunds

Original shipping charges are generally nonrefundable after proper shipment, except when Sugar Leopard makes a fulfillment error, cancels an order, or a refund is required by law. Refunds and replacement shipping for verified Sugar Leopard errors are handled under the Return & Refund Policy.